First Impressions of a San Diego Casino

While visiting sunny San Diego recently my husband and I visited one of their Casinos, the newly renovated Barona Resort and Casino, situated 45 minutes by car from Downtown San Diego.  I had been told that their “customer service” was amazing by one of my long-term clients who had recently visited so on his recommendation I chose Barona.

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Does your food promise match your diners’ needs and expectations?

In EP17 of my podcast Middle Management Movement, I interviewed Toni Clarke – long term Board member and Past Chair of the Foodservice Consultants Society International, Asia Pacific. We chatted about UberEats, Pop Ups and Precinct dining trends and from this conversation it got me thinking about what we are offering and is it meeting […]

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Does your customer “walk your talk”?

Have you ever read about a restaurant, lingered over the pictures and devoured each word until the craving became so strong that you had to go and experience it yourself? Well I did! However, it was not just a cook book or a magazine article that really got me hooked it was a book that […]

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