See the Winners of the OOPS 2018 Club Awards

There’s no doubt that the OOPS Superior Customer Service Awards are making a difference in venues and employees. Huge congratulations to Club Central Menai who achieved 98% during 2018 evaluations, their second time in a row being awarded for outstanding customer service.   Congratulations to Cathy Osborne, a veteran employee of 20 years at the […]

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Winners of the OOPS 2018 Club Awards announced!

With this being our first OOPS Scoop for 2019 we are proud to announce the winners of 2018 OOPS Superior Customer Service Awards.  Now in it’s 8th year these awards are highly sought after in the industry and it is an honour on behalf of the whole OOPS team who have visited your venues providing […]

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First Impressions of a San Diego Casino

While visiting sunny San Diego recently my husband and I visited one of their Casinos, the newly renovated Barona Resort and Casino, situated 45 minutes by car from Downtown San Diego.  I had been told that their “customer service” was amazing by one of my long-term clients who had recently visited so on his recommendation I chose Barona.

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Does your food promise match your diners’ needs and expectations?

In EP17 of my podcast Middle Management Movement, I interviewed Toni Clarke – long term Board member and Past Chair of the Foodservice Consultants Society International, Asia Pacific. We chatted about UberEats, Pop Ups and Precinct dining trends and from this conversation it got me thinking about what we are offering and is it meeting […]

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Does your customer “walk your talk”?

Have you ever read about a restaurant, lingered over the pictures and devoured each word until the craving became so strong that you had to go and experience it yourself? Well I did! However, it was not just a cook book or a magazine article that really got me hooked it was a book that […]

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