Does the Experience Match the Marketing?

” ‘We invite you to experience our world class facility and five star service!’ How often do we see these words in marketing campaigns, websites and brochures of hotels and resorts? Photos of the sun going down over the ocean, bubbling brooks, white fluffy towels, sun lounges and a chilled glass with bubbles rising to […]

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The link between engaged customers and an engaged team

“So often a business’s focus is on customer service—that which is afforded to customers. However, just as important is ‘internal customer service’; service afforded to each team member from their peers and management. Is there a link between engaged customers and engaged team members through service?” Read the full article here. First published in The […]

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21st Century Customer Experience

“Today’s customers differ quite markedly from customers in years gone by, the most obvious difference being their expectations. They are exposed to a broader range of products and services from a variety of businesses, both brick and mortar and online, making them far more savvy and subsequently more demanding. Despite this cultural shift, one thing […]

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5 TIPS ON HOW TO GET THE BEST FROM YOUR CASUALS

“As the holidays approach and we feel invigorated to face the final weeks of the year, for many businesses this time means hiring casuals.  In a few weeks there will be school leavers, holiday backpackers and others who will be seeking employment over the coming months. So how do you prepare your team for them […]

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The Impact of Resignation

“When you hear the word “resignation” whether you are an owner of an SME or manager of a large corporation, there is always an impact of some kind…” Read the full article here. First published in Savvy SME, September 2015.

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THE 12 CHALLENGES OF BUILDING A VIP TEAM – HIRING THE RIGHT INDIVIDUALS

“It doesn’t matter what industry your business is in, the relationship between your customers and your frontline and management team determines your success…” Read the full article here. First published in My Entrepreneur Magazine, May 2015.    

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10 tips on how to present in the boardroom

“At some stage many of you will stand at the front of the boardroom table and present to Directors, Senior Executives or Stakeholders. This is your moment to ‘shine and share’ your research, ideas, project updates or even financials…” Read the full article here. First published in The Business Woman Media, April 2015.

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How to leave a Job

“Finding it hard to shine in interviews? Don’t fret. Why not make a lasting impression when you quit?…” Article featured in: Sydney Morning Herald The Age The Press (NZ)

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Developing Leaders from Within

Read the full article here. First published in CEO Magazine, July 2015.

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Is your Club on Fire… or Slowing Burning Out?

Read the full article here. First published in Club Life, March 2014.

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