Why You Need To Stop JUST Focussing On Your Customers AND Share That Focus On Your Team

Do you find that so often the focus is on Customer Service and the Customer Experience? So do I. In fact, I find that too often, this is the ONLY priorities businesses are making. Do you know what’s JUST as important? It’s the Internal Customer Service, the service afforded to each team member from their peers […]

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How do you lead an intergenerational team?

Recently I have been speaking to a number of CEO’s and even presenting workshops on this topic as there is a definite change happening when it comes to planning for a “career” in the intergenerational workforce we now have. Earlier this year one of my clients was so proud and excited to announce that they […]

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TIPS FOR THE BUSINESS ROAD WARRIOR

Michelle shares her tips for maximising productivity & staying entrepreneurial while in transit.

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3 TIPS ON HOW TO FOCUS ON FUTURE GROWTH POTENTIAL

Make 2016 your year of success and fulfillment in life and business. Focus on your needs and true passion. As a Business Owner take the time to nurture and rekindle your inner flame. Love every moment in your business.

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IDENTIFYING YOUR COMPETITORS

What makes a customer spend their hard earned money at your restaurant instead of on a movie with a Choc Top? Identify your direct and indirect competitors.

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