Recently I have been speaking to a number of CEO’s and even presenting workshops on this topic as there is a definite change happening when it comes to planning for a “career” in the intergenerational workforce we now have. Earlier this year one of my clients was so proud and excited to announce that they […]
While visiting sunny San Diego recently my husband and I visited one of their Casinos, the newly renovated Barona Resort and Casino, situated 45 minutes by car from Downtown San Diego. I had been told that their “customer service” was amazing by one of my long-term clients who had recently visited so on his recommendation I chose Barona.
“So often a business’s focus is on customer service—that which is afforded to customers. However, just as important is ‘internal customer service’; service afforded to each team member from their peers and management. Is there a link between engaged customers and engaged team members through service?” Read the full article here. First published in The […]
“As the holidays approach and we feel invigorated to face the final weeks of the year, for many businesses this time means hiring casuals. In a few weeks there will be school leavers, holiday backpackers and others who will be seeking employment over the coming months. So how do you prepare your team for them […]
“It doesn’t matter what industry your business is in, the relationship between your customers and your frontline and management team determines your success…” Read the full article here. First published in My Entrepreneur Magazine, May 2015.