“So often a business’s focus is on customer service—that which is afforded to customers. However, just as important is ‘internal customer service’; service afforded to each team member from their peers and management. Is there a link between engaged customers and engaged team members through service?” Read the full article here. First published in The […]
“As the holidays approach and we feel invigorated to face the final weeks of the year, for many businesses this time means hiring casuals. In a few weeks there will be school leavers, holiday backpackers and others who will be seeking employment over the coming months. So how do you prepare your team for them […]
“It doesn’t matter what industry your business is in, the relationship between your customers and your frontline and management team determines your success…” Read the full article here. First published in My Entrepreneur Magazine, May 2015.