TIPS FOR THE BUSINESS ROAD WARRIOR

Michelle shares her tips for maximising productivity & staying entrepreneurial while in transit.

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GROWING A LEADERSHIP TEAM THAT LEADS

Mantra: The team is the reflection of the mindset of the leader.

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Does the Experience Match the Marketing?

” ‘We invite you to experience our world class facility and five star service!’ How often do we see these words in marketing campaigns, websites and brochures of hotels and resorts? Photos of the sun going down over the ocean, bubbling brooks, white fluffy towels, sun lounges and a chilled glass with bubbles rising to […]

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People Power

Why your best asset is your team and why you should be marketing them, not just your venue and events.

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Committed Staff – Connected Community

Together they can improve lives and make a difference to the world.

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What’s on Your List?

A great night out starts with a great beverage list.

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TIME SQUARE RELEASE

Newly released book is the service industry’s guide to continuously improving the customer experience.

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The link between engaged customers and an engaged team

“So often a business’s focus is on customer service—that which is afforded to customers. However, just as important is ‘internal customer service’; service afforded to each team member from their peers and management. Is there a link between engaged customers and engaged team members through service?” Read the full article here. First published in The […]

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3 TIPS ON HOW TO FOCUS ON FUTURE GROWTH POTENTIAL

Make 2016 your year of success and fulfillment in life and business. Focus on your needs and true passion. As a Business Owner take the time to nurture and rekindle your inner flame. Love every moment in your business.

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ARE YOU A TORTOISE LEADER OR A RABBIT LEADER?

The Team is the reflection of the mindset of the leader. There are lot of leadership styles out there. Two we are very familiar with are what we call the Rabbit and the Tortoise.

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IDENTIFYING YOUR COMPETITORS

What makes a customer spend their hard earned money at your restaurant instead of on a movie with a Choc Top? Identify your direct and indirect competitors.

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The art of quitting your job – gracefully

“What sort of etiquette should be observed when we leave our jobs? It’s something that few of us consider, but with Australian school leavers set to change jobs an average of 17 times throughout their lives, the art of the workplace exit is likely to grow in importance.” Listen to the full interview here. Interview […]

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21st Century Customer Experience

“Today’s customers differ quite markedly from customers in years gone by, the most obvious difference being their expectations. They are exposed to a broader range of products and services from a variety of businesses, both brick and mortar and online, making them far more savvy and subsequently more demanding. Despite this cultural shift, one thing […]

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5 TIPS ON HOW TO GET THE BEST FROM YOUR CASUALS

“As the holidays approach and we feel invigorated to face the final weeks of the year, for many businesses this time means hiring casuals.  In a few weeks there will be school leavers, holiday backpackers and others who will be seeking employment over the coming months. So how do you prepare your team for them […]

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The Impact of Resignation

“When you hear the word “resignation” whether you are an owner of an SME or manager of a large corporation, there is always an impact of some kind…” Read the full article here. First published in Savvy SME, September 2015.

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THE 12 CHALLENGES OF BUILDING A VIP TEAM – HIRING THE RIGHT INDIVIDUALS

“It doesn’t matter what industry your business is in, the relationship between your customers and your frontline and management team determines your success…” Read the full article here. First published in My Entrepreneur Magazine, May 2015.    

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