3 TIPS ON HOW TO FOCUS ON FUTURE GROWTH POTENTIAL

Make 2016 your year of success and fulfillment in life and business. Focus on your needs and true passion. As a Business Owner take the time to nurture and rekindle your inner flame. Love every moment in your business.

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ARE YOU A TORTOISE LEADER OR A RABBIT LEADER?

The Team is the reflection of the mindset of the leader. There are lot of leadership styles out there. Two we are very familiar with are what we call the Rabbit and the Tortoise.

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IDENTIFYING YOUR COMPETITORS

What makes a customer spend their hard earned money at your restaurant instead of on a movie with a Choc Top? Identify your direct and indirect competitors.

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The art of quitting your job – gracefully

“What sort of etiquette should be observed when we leave our jobs? It’s something that few of us consider, but with Australian school leavers set to change jobs an average of 17 times throughout their lives, the art of the workplace exit is likely to grow in importance.” Listen to the full interview here. Interview […]

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21st Century Customer Experience

“Today’s customers differ quite markedly from customers in years gone by, the most obvious difference being their expectations. They are exposed to a broader range of products and services from a variety of businesses, both brick and mortar and online, making them far more savvy and subsequently more demanding. Despite this cultural shift, one thing […]

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5 TIPS ON HOW TO GET THE BEST FROM YOUR CASUALS

“As the holidays approach and we feel invigorated to face the final weeks of the year, for many businesses this time means hiring casuals.  In a few weeks there will be school leavers, holiday backpackers and others who will be seeking employment over the coming months. So how do you prepare your team for them […]

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The Impact of Resignation

“When you hear the word “resignation” whether you are an owner of an SME or manager of a large corporation, there is always an impact of some kind…” Read the full article here. First published in Savvy SME, September 2015.

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THE 12 CHALLENGES OF BUILDING A VIP TEAM – HIRING THE RIGHT INDIVIDUALS

“It doesn’t matter what industry your business is in, the relationship between your customers and your frontline and management team determines your success…” Read the full article here. First published in My Entrepreneur Magazine, May 2015.    

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10 tips on how to present in the boardroom

“At some stage many of you will stand at the front of the boardroom table and present to Directors, Senior Executives or Stakeholders. This is your moment to ‘shine and share’ your research, ideas, project updates or even financials…” Read the full article here. First published in The Business Woman Media, April 2015.

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How to leave a Job

“Finding it hard to shine in interviews? Don’t fret. Why not make a lasting impression when you quit?…” Article featured in: Sydney Morning Herald The Age The Press (NZ)

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Developing Leaders from Within

Read the full article here. First published in CEO Magazine, July 2015.

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Is your Club on Fire… or Slowing Burning Out?

Read the full article here. First published in Club Life, March 2014.

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Reputation – Does your customer “Walk Your Talk”?

Have you ever read about a restaurant, lingered over the pictures and devoured each word until the craving became so strong that you had to go and experience it yourself.  Well I did!  However, it was not just a cook book or a magazine article that really got me hooked it was a book that […]

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More to Security than meets the eye – Optimising customer service outcomes in the club environment

(Gold Crest Security and O.O.P.S. partnering to deliver excellent customer service outcomes) Cast your mind back for a moment. Picture yourself standing in a line waiting to gain entry into the Disco or hot night spot at the time, where your only chance of gaining entry was being judged by a bloke or maybe two […]

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BEHIND “MYSTERY SHOPPING”: The Mystery Partially Revealed

“Mystery Shopping”(1) is a concept that has evolved over recent decades both in Australia and abroad as a key tool in facilitating enhanced business performance and in particular improved trading.  Central to most programs is a concern with “Customer Service”.  Variable levels of customer service have been established to rank highly with differential pricing as […]

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