10 tips on how to present in the boardroom

“At some stage many of you will stand at the front of the boardroom table and present to Directors, Senior Executives or Stakeholders. This is your moment to ‘shine and share’ your research, ideas, project updates or even financials…” Read the full article here. First published in The Business Woman Media, April 2015.

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How to leave a Job

“Finding it hard to shine in interviews? Don’t fret. Why not make a lasting impression when you quit?…” Article featured in: Sydney Morning Herald The Age The Press (NZ)

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Developing Leaders from Within

Read the full article here. First published in CEO Magazine, July 2015.

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Is your Club on Fire… or Slowing Burning Out?

Read the full article here. First published in Club Life, March 2014.

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More to Security than meets the eye – Optimising customer service outcomes in the club environment

(Gold Crest Security and O.O.P.S. partnering to deliver excellent customer service outcomes) Cast your mind back for a moment. Picture yourself standing in a line waiting to gain entry into the Disco or hot night spot at the time, where your only chance of gaining entry was being judged by a bloke or maybe two […]

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BEHIND “MYSTERY SHOPPING”: The Mystery Partially Revealed

“Mystery Shopping”(1) is a concept that has evolved over recent decades both in Australia and abroad as a key tool in facilitating enhanced business performance and in particular improved trading.  Central to most programs is a concern with “Customer Service”.  Variable levels of customer service have been established to rank highly with differential pricing as […]

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