Ep 60: Did you know that Acknowledgement is one of the top 6 customer expectations?

By simply acknowledging a waiting customer whether they be in front of you or on the phone, is the first step on the service journey.

Being “invisible” is a dreadful feeling for anyone, particularly a customer who wants to buy something from you and instead are ignored by a service provider on the phone or out the back “rearranging”.

In this podcast I review the top 5 ways to acknowledge and make a lasting memorable impression.