EP24: The Challenge of Engaging and Intergenerational Workforce and Clientele

This week I discuss the challenge of engaging with and meeting the expectations of an intergenerational workforce and clientele.  How do we cater to all these different and equally important needs, and successfully bridge the gap between the 5 generations that now exist in our venues?  Understanding the unique qualities, values, experiences, communication styles and customer service expectations of each individual demographic is a good start.