Training

THE VIP – FRONTLINE & LEADERSHIP PROGRAMS

With years of experience training in the service industry I know that external assessment of where training is needed, along with skilled provision of that training makes the difference between outstanding venues and mediocre ones.

Through assessment in consultation with management I design specialist training to promote excellence at all levels in your business. My company Optimum Operating Procedures and Services (OOPS) has been providing Market Research services since 1994 and is well recognised in the industry. This research can be a useful addition to assess what training needs to address.

Training can teach skills as simple as smiling and as tricky as rostering effectively. To make a real difference individual excellence must be supported up and down the chain of management and backed up by systems of communication and organisation that really work.

This is not certification training, it’s results training, because we believe it’s all about the results not the certificates on their wall.

To learn more about the VIP FRONTLINE CUSTOMER SERVICE workshops and the VIP LEADERSHIP TEAM DEVELOPMENT program please contact me by email
michelle@michellepascoe.com or phone +61 2 9799 7799.

Training Programs

THE VIP
LEADERSHIP TEAM
DEVELOPMENT
PROGRAM

Read what is involved here

THE VIP FRONTLINE
CUSTOMER SERVICE
& EXPERIENCE
WORKSHOPS

Read what is involved here

THE VIP
EFFECTIVE
TELEPHONE
TECHNIQUES

Read what is involved here

THE VIP
PIZAZZ IN THE
BOARDROOM
WORKSHOP

Read what is involved here