Empower Your Managers at Every Stage to Drive Success and Innovation
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Join the Middle Management Movement – a suite of values-driven leadership programs designed to:
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Equip current middle managers with advanced leadership and communication skills.
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Prepare emerging leaders with the confidence and tools to step into management roles.
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Elevate senior managers to lead with strategic vision and emotional intelligence.
  THE RESULT?
✔️ Stronger team loyalty
✔️ Seamless communication
✔️ Retention of top talent
✔️ A thriving workplace culture that attracts and inspires excellence at every level.
MMMÂ Clients
Middle Management Movement (MMM) Intensive - Online
Fast-track your middle managers’ development with our online 5-module program designed to lay the foundation for exceptional leadership. This intensive program is the perfect introduction to leadership, equipping participants with practical strategies they can apply immediately.
This online program provides a stepping stone to the full MMM or MMM PLUS programs, helping your team build confidence, clarity, and consistency in their leadership approach.
Your Leadership Team will learn:
- How to define and refine their unique leadership style
- Strategies to align personal actions with workplace values
- Tools to transition effectively from frontline roles to leadership
- Conflict resolution techniques to handle performance conversations effectively
- Proven methods to boost team morale and foster a positive work environment
Empower your current and emerging middle managers to step up with confidence and make a measurable impact on team performance and customer satisfaction.
Middle Management Movement (MMM) - Onsite or Hybrid
Transform your Duty Managers, Team Leaders, Supervisors, and CSMs into confident leaders with our comprehensive 14-module program. Delivered onsite or in a hybrid format, the MMM program can be tailored to weekly or monthly sessions, focusing on practical leadership strategies to drive team success and operational excellence.
This program will provide your current and aspiring leaders with a proven methodology and strategies to become the future leaders you wish for them to be in your organisation.
Your Leadership Team will learn:
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How to navigate from "Buddy to Boss"
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Awareness of their leadership style and its impact on individuals and the team
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How to build and maintain clear communication channels
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Responsibility for their own actions and feelings – boundaries
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How to create a united team that consistently delivers high-level service and experiences to customers
By investing in this program, you'll not only see a positive shift in your leaders' performance but also a measurable impact on team morale, customer satisfaction, and overall business success.
Middle Management Movement PLUSÂ
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Elevate your organisation's leadership to new heights with our advanced program, designed for MMM alumni and senior leadership teams. MMM PLUS equips your leaders with the strategic insight, emotional intelligence, and practical tools needed to lead with clarity, purpose, and impact.
These programs empower CEOs, Ops Managers, P & C Managers, and senior teams to foster innovation, build a culture of excellence, and drive sustainable success across every level of the organisation.
Your Leadership Team will learn:
- How to align leadership actions with organisational values for cultural cohesion
- Strategies to lead transformative change with confidence and clarity
- Techniques to position your workplace as a destination for top-tier talent
- Resilience-building methods to navigate challenges and drive results
- Tools to create a unified, high-performing leadership team
This is more than a leadership program—it's a pathway to lasting organisational success and a stronger, more cohesive leadership legacy.
You know when it comes to your Leadership Team things need to change...
Are your leaders struggling to align with the operational demands and strategic vision of your venue?
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Do you feel your team isn’t bringing the energy and dedication needed to consistently deliver outstanding guest experiences and achieve impactful results?
Is your leadership team inconsistent in communicating, upholding standards, and achieving outcomes across departments like gaming, hospitality, and security?
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Does this sound familiar...Â
The journey to effective leadership is different for everyone but often comes with shared challenges:
- For emerging leaders, it’s about building the confidence to step into management roles and transitioning from individual contributors to effective team leaders.
- For current middle managers, the challenge is moving beyond being a "buddy" to leading and managing frontline teams—often made up of former peers—while avoiding the trap of constant "doing" instead of delegating and coaching.
- For senior managers, it’s about mastering strategic leadership, emotional intelligence, and inspiring others to achieve their fullest potential.
No matter the stage, true leadership requires confidence, emotional mastery, and a focus on unlocking potential—not only for individual growth but for the betterment of the entire organisation.
Imagine how it would feel to...
Make every team member more valuable and productive through intentional leadership.
Have a united leadership team for consistent frontline success.
Allow your leaders to discover their true potential and start/or continue on the path towards the Leader they really want to be.
Here's what your leaders will receive with MMM and MMM Plus
Onsite Workshops
Hosted at your venue and scheduled to suit your timeline (weekly or monthly) - hybrid delivery is also offered
Lifetime Access
Access Middle Management Movement modules online, as well as additional resources and tools via desktop or through our customised app
Middle Management Movement Mastermind
Join our online community for current and aspiring leaders in the Registered Club and hospitality industry
Leadership Resource Book
Provides actionable tools participants can use immediately in their roles, and complements the program content by engaging participants in reflection, application, and skill-building exercises.Â
Leadership Development Modules
14 modules designed to provide middle managers with a comprehensive toolkit of leadership, communication, and operational skills to succeed in their roles.
Graduate Certificate
Recognition of achievement for participants who successfully complete the program, showcasing their commitment to professional development and their mastery of the leadership skills taught throughout the program.
BONUS # 1
Extended DISC Behavioural Profiling Assessment
Personalised insights into individual behavioural styles, communication preferences, and leadership tendencies, offering a powerful foundation for leadership growth and team collaboration.
BONUS # 3
2 x 1-hour Private Career Coaching Calls
These one-on-one sessions offer tailored guidance to address individual challenges, set actionable goals, and create a clear path to professional growth.
BONUS # 2
1 x 30-minute Private DISC Analysis Call
A personalised discussion of DISC results, offering strategic advice on leveraging individual strengths and addressing challenges, and tailored recommendations to improve leadership effectiveness and team engagement.Â
MEET YOUR COACH
Hi, I’m Michelle Pascoe...
For over 30 years, I’ve had the privilege of partnering with 130 venues and empowering more than 2,000 participants in the hospitality industry through my company, OOPS. My passion lies in helping individuals reach their full potential and supporting those with aspirations for career growth and leadership excellence.
As a trusted authority in the hospitality industry, I bring extensive knowledge and firsthand experience to every program. I’m known for weaving engaging stories and real-world insights into my coaching, creating a relatable and impactful learning experience.
The Middle Management Movement Programs have been meticulously designed to support professional development and leadership success at every stage of the journey. Whether you're nurturing emerging leaders, developing current middle managers, or elevating senior leaders, this program unlocks the full potential of your team.
Integrity is at the heart of everything I do. My mission is to help my clients achieve exceptional standards while inspiring the leaders of today and tomorrow to thrive in their roles. Together, let’s take your leadership team—and your organisation—to the next level.
