EPISODE 252

Disnify Your Business: Lessons in Customer Service Magic

In this episode, I sit down with the extraordinary Vance Morris, a Disney management alumnus who spent 10 years creating magical experiences at Walt Disney World. From leading the opening of the iconic Chef Mickey’s to running his own successful business, Vance shares how businesses of all sizes can apply Disney-style service principles to create unforgettable customer experiences.

Vance’s unique journey—from security guard at a birth control factory to Disney leader, to a thriving entrepreneur—is full of funny, relatable, and inspiring moments. He opens up about the triumphs and setbacks that shaped his approach to leadership and customer service.

Get ready to be inspired and take notes—this episode will have you thinking about all the ways you can Disnify your business!

Learn more about Vance Morris: https://yes.deliverservicenow.com/dsninstitute

EPISODE 251

Take The Leap:  Women in Gaming & Hospitality

In this episode I’m thrilled to welcome back, Christie Roser, Chief People & Culture Officer at Aristocrat, a global leader in the gaming and hospitality industry. With a team of over 9,000 employees worldwide, Christie brings unparalleled expertise and insight into building strong, inclusive workplaces.

Our conversation dives into the critical role of women in the gaming and hospitality industry and that without them the industry cannot grow or be successful.   

We discuss the transformative impact of mentorship and the importance of joining organisations like Global Gaming Women (GGW) to advance your career and personal growth.

Join Global Gaming Women https://www.globalgamingwomen.org/

EPISODE 250

You Are Stronger Than You Think

In this inspiring episode, I sit down with Kirsty Nancarrow, an award-winning former ABC journalist, passionate advocate for journalists, social justice, and gender equality, and now the Co-Director of eMotion Video & Media Training. 

We dive into Kirsty’s debut book, Himalayan Dreams: The Story of Som Tamang, an extraordinary tale of resilience and hope. Kirsty recounts how a life-changing visit to Nepal following the devastating 2015 earthquakes led her to tell the story of Som Tamang.

Our conversation also explores the importance of giving back to the community, overcoming PTSD, and building resilience through good habits like maintaining a strong sleep routine and embracing the power of a simple smile. 

To learn more about Kirsty go to YouTube or to purchase her book https://www.kirstynancarrow.com/

EPISODE 249

Knowing the Narcissist

In this fascinating episode, I’m joined by the brilliant Mariya Radysh—TEDx speaker, author, university lecturer, and interpreter fluent in five languages.  Mariya brings a wealth of knowledge and personal insight to our discussion about one of the most complex personality types: the narcissist.

Mariya unpacks her extensive research on narcissism, offering eye-opening perspectives on how it impacts personal relationships, workplace dynamics, and even industries like hospitality. She shares actionable strategies for building self-confidence and courage, recognising and addressing gaslighting, and fostering healthier relationships.

We also dive into the surprising link between sleep, rest, and overall well-being—crucial elements often overlooked in high-pressure environments. 

EPISODE 248

Global Labour Shortages – Insights from Asia Pacific

In this episode I share insights from speaking at the Mystery Shopping Professionals Association - AP 19th annual conference in Hong Kong.  Gathered together with representatives from all over Asia and beyond discussing global labour shortages, ageing populations and the impact on business growth through migration, work preferences and workplace conditions.

EPISODE 247

Loaded for Success:  The Future of Hospitality Operations

In this episode, I sit down with Richard McLeod, hospitality veteran and co-owner of Loaded, a groundbreaking platform designed to transform the way hospitality businesses operate. With over 15 years of hands-on experience running a network of 12 diverse bars, pubs, and restaurants across New Zealand, Rich has built Loaded to be the ultimate operational hub, syncing all systems—labour, ordering, menus, and more—into one seamless interface. This real-time powerhouse gives owners and managers visibility over sales, margins, and profit, allowing them to streamline operations, reduce costs, and drive profitability.

Tune in to discover how Loaded is empowering over 10,000 hospitality leaders worldwide to run smarter, leaner, and more profitable businesses.

To Lear More Go To:  https://www.loadedhub.com/