EPISODE 243 

Getting Your People to Step Up: Secrets to Team Empowerment

In this episode, I had the pleasure of speaking with the dynamic Shivani Gupta—keynote speaker, business coach, author of eight insightful books, including her latest release “Getting Your People to Step Up” and a dedicated coach for women in business. Shivani’s advice is a goldmine for business owners and leaders looking to cultivate a proactive and engaged workforce, and she offers thoughtful guidance for women aspiring to lead with confidence and impact. 

To learn more about Shivani or order a copy of her latest book go to: https://www.askshivani.com/

EPISODE 242

Little Leader, Big Impact: Snacktember

In this inspiring episode, we sit down with 11-year-old Lennox Wade, a remarkable young leader who’s changing the world one snack at a time. At just three years old, Lennox founded Snacktember, proving that age is no barrier when it comes to making a difference. Listen in to find out how Snacktember is tackling food insecurity head-on, and discover how you can get involved to help feed hungry kids and spread the message of generosity.

Learn more:  https://www.snacktember.com.au/

EPISODE 241

Creating a Customer Service Culture that Keeps Them Coming Back

In this episode of The Michelle Pascoe Hospitality Podcast, we are joined by the incredible Shep Hyken, a world-renowned customer service and experience expert, researcher, and New York Times and Wall Street Journal bestselling author.With eight books under his belt, including his latest, “I’ll Be Back: How to Get Customers to Come Back Again and Again”.

EPISODE 240

YOUR FACE SAYS IT ALL!

This week I dive into the powerful connection our facial expressions create, particularly through the simple act of smiling. Learn why your face says it all when it comes to connecting with others and how a smile can positively impact customer experiences and team dynamics.

EPISODE 239 

WOMEN LEADING THE WAY

In this incredible episode I sit down with Rachel McHugh, a dynamic leader in the gaming industry with a fascinating career journey that proves there’s no one path to success. With a Bachelor of Commerce in Marketing and Demography, Rachel initially aspired to become a demographer for the Australian Bureau of Statistics. But life had different plans!

EPISODE 238

MAPPING THE CUSTOMER JOURNEY

Dive into the fascinating world of Mystery Shopping as I explore how to bring your data to life to create unforgettable customer experiences and elevate service standards. Discover how our proprietary OARS system can provide your business with the insights you need to excel in today's competitive market.

EPISODE 237

ARE ROBOTS TAKING OVER THE WORLD?! 

AI, with its rapidly evolving nature, can often instil fear and overwhelm in business owners. Embark on an enlightening journey with Tracy Sheen, The Digital Guide, to dispel these concerns and unveil the numerous advantages of embracing AI in your business.