BIG ANNOUNCEMENT – PODCAST AND ONLINE TRAINING COURSE
Middle Management Movement launched in May, 2018.
For all those in the hospitality industry in leadership positions or those aspiring to be leaders, this podcast is for you. Each Tuesday I will be interviewing leaders in the industry sharing their stories, challenges, tips and where they see the industry in the coming decade. Click here to listen.
ONLINE TRAINING COURSE
Over the past two decades I have spent hundreds of hours standing in front of so many in the industry sharing my tips, insights and proven methods in providing the VIP Customer Service experience as well as growing the leaders from within through my values based 3 Day leadership program. I do realise that not everyone has the time or the opportunity to be part of face to face training so I created a training program that covers 24 modules over a 12 months online that you work through in your own time. However, it is much more than just an online course its a community of like minded people with fortnightly Q &A live sessions, industry interviews, tips and insights from many of my Australian and Overseas trips, speaking and attending conferences to share with you ideas from other industries. Personal coaching session mapping your journey and being there for you as you celebrate your wins, recalibrate when things don’t always go to plan, creating new opportunities and becoming the LEADER YOU WANT TO BE. Join me http://www.michellepascoe.courses/courses/middle-management-movement
to find out more.
The VIP Journey
In 1994 I established my company Optimum Operating Procedures & Services, better known as “OOPS” working with a variety of industries and specialising in the Registered Club Industry. My team of 60+ employees and I are known as “Retention Specialists”; providing Retention Strategies and Leadership training to ensure an unparalleled VIP experience in our clients venues.
After decades in the field of Customer Service research, I believe I know a great deal about the 21st century customer and their expectations, and have a passion for making sure that venues like yours can exceed those expectations and become outstanding.
Bringing me into your venue and setting Non-Negotiable Standards will see improvement in customer service, team performance, leadership development and growth in the bottom line, I invite you and your entire organisation into a process of creating a venue that values people and their experiences from the ground up. The engagement of your team and guests is critical if you want impressive results.
Together we can design and deliver a program that encapsulates the essence of the “Service Experience” whether I deliver a Leadership Team Development program, run training workshops for your front-line team members, speak at your next staff meeting or present at your Annual event.
With your expertise, systems and aspirations combined with my expertise we structure strategies for improved Service Skills, capitalising on strengths in the business and improving on any opportunities.