Ep 22 Podcast Notes

Michelle – PODCAST – 3 Essentials To Do Prior to Travelling (by Roslyn Ranse)

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First Impressions of a San Diego Casino

While visiting sunny San Diego recently my husband and I visited one of their Casinos, the newly renovated Barona Resort and Casino, situated 45 minutes by car from Downtown San Diego.  I had been told that their “customer service” was amazing by one of my long-term clients who had recently visited so on his recommendation I chose Barona.

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Does your food promise match your diners’ needs and expectations?

In EP17 of my podcast Middle Management Movement, I interviewed Toni Clarke – long term Board member and Past Chair of the Foodservice Consultants Society International, Asia Pacific. We chatted about UberEats, Pop Ups and Precinct dining trends and from this conversation it got me thinking about what we are offering and is it meeting […]

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Does your customer “walk your talk”?

Have you ever read about a restaurant, lingered over the pictures and devoured each word until the craving became so strong that you had to go and experience it yourself?  Well I did!  However, it was not just a cook book or a magazine article that really got me hooked it was a book that […]

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TIPS FOR THE BUSINESS ROAD WARRIOR

Michelle shares her tips for maximising productivity & staying entrepreneurial while in transit.

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GROWING A LEADERSHIP TEAM THAT LEADS

Mantra: The team is the reflection of the mindset of the leader.

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Does the Experience Match the Marketing?

” ‘We invite you to experience our world class facility and five star service!’ How often do we see these words in marketing campaigns, websites and brochures of hotels and resorts? Photos of the sun going down over the ocean, bubbling brooks, white fluffy towels, sun lounges and a chilled glass with bubbles rising to […]

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People Power

Why your best asset is your team and why you should be marketing them, not just your venue and events.

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