With this being our first OOPS Scoop for 2019 we are proud to announce the winners of 2018 OOPS Superior Customer Service Awards. Now in it’s 8th year these awards are highly sought after in the industry and it is an honour on behalf of the whole OOPS team who have visited your venues providing […]
During the peak festive season many customers seem to be more demanding and unreasonable, deliveries take longer, wait times increase and inevitably tempers begin to flare. Here are 5 tips to ensure your team are prepared for the Christmas rush. Listen- Acknowledge the best way to gain customer satisfaction is to listen. Those customers that […]
Have you ever been waiting to meet someone and as you stood there with your hand outstretched they said “I’ve heard a lot about you”! For a moment your mind goes into hyper speed replaying every conversation and Facebook post hoping that what they heard was good? My parents always used to say to me […]
Recently I have been speaking to a number of CEO’s and even presenting workshops on this topic as there is a definite change happening when it comes to planning for a “career” in the intergenerational workforce we now have. Earlier this year one of my clients was so proud and excited to announce that they […]
While visiting sunny San Diego recently my husband and I visited one of their Casinos, the newly renovated Barona Resort and Casino, situated 45 minutes by car from Downtown San Diego. I had been told that their “customer service” was amazing by one of my long-term clients who had recently visited so on his recommendation I chose Barona.
In EP17 of my podcast Middle Management Movement, I interviewed Toni Clarke – long term Board member and Past Chair of the Foodservice Consultants Society International, Asia Pacific. We chatted about UberEats, Pop Ups and Precinct dining trends and from this conversation it got me thinking about what we are offering and is it meeting […]
Have you ever read about a restaurant, lingered over the pictures and devoured each word until the craving became so strong that you had to go and experience it yourself? Well I did! However, it was not just a cook book or a magazine article that really got me hooked it was a book that […]