TIPS FOR THE BUSINESS ROAD WARRIOR

Michelle shares her tips for maximising productivity & staying entrepreneurial while in transit.

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GROWING A LEADERSHIP TEAM THAT LEADS

Mantra: The team is the reflection of the mindset of the leader.

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Does the Experience Match the Marketing?

” ‘We invite you to experience our world class facility and five star service!’ How often do we see these words in marketing campaigns, websites and brochures of hotels and resorts? Photos of the sun going down over the ocean, bubbling brooks, white fluffy towels, sun lounges and a chilled glass with bubbles rising to […]

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People Power

Why your best asset is your team and why you should be marketing them, not just your venue and events.

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Committed Staff – Connected Community

Together they can improve lives and make a difference to the world.

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What’s on Your List?

A great night out starts with a great beverage list.

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TIME SQUARE RELEASE

Newly released book is the service industry’s guide to continuously improving the customer experience.

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The link between engaged customers and an engaged team

“So often a business’s focus is on customer service—that which is afforded to customers. However, just as important is ‘internal customer service’; service afforded to each team member from their peers and management. Is there a link between engaged customers and engaged team members through service?” Read the full article here. First published in The […]

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