Training & Development

Are you seeking to enhance the customer experience in your venue or unlock the leadership potential of your management team? You’ve come to the right place!

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Middle Management Movement

Empowering Leaders at Every Stage of Their Journey

The Middle Management Movement is a dynamic and comprehensive leadership development program tailored specifically for the hospitality industry. Designed for current leaders and those aspiring to step into middle management roles, this program equips participants with the critical skills, knowledge, and confidence to thrive in today’s fast-paced and ever-changing environment.

Delivered in person at your venue, this values-driven program focuses on enhancing leadership capabilities, fostering emotional intelligence, and developing strategies to inspire and lead multi-generational teams.

Click below to learn more and take the first step in building a strong, capable leadership team that drives success.

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Hospitality Frontline Training

Deliver Exceptional Guest Experiences, Every Time

Our Customer Excellence and Engagement Programs are designed to elevate your frontline hospitality team, equipping them with the skills, knowledge, and mindset to provide exceptional customer service and create memorable guest experiences.

Covering key areas such as:

Customer Service Excellence
Gaming Excellence
Foyer/Concierge Excellence
Dining Experience
Presentation Skills

These values-driven programs empower your team to exceed expectations at every touchpoint, fostering loyalty and building a reputation for outstanding service.

Click below to learn more and see how we can transform your frontline team into your venue’s greatest asset.

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For over three decades, I’ve partnered with the Hospitality and Registered Club Industry to deliver targeted training that drives excellence at every level. From the frontline team to senior management, I specialise in developing the skills, confidence, and engagement needed to create unforgettable guest experiences.

My programs are designed to ignite the potential of multi-generational teams, focusing on:

Customer engagement: From gaming to dining, ensure your team delivers exceptional service at every touchpoint.
Presentation skills: Equip your staff with the ability to shine in front of customers, stakeholders, and peers.
Leadership development: Empower your management team to inspire, lead, and elevate performance across the board.

With proven strategies tailored to your venue's needs, my training programs create a culture of excellence, loyalty, and innovation—helping your business stand out in today’s competitive landscape.