Training & Development
Are you a CEO or Senior Executive looking to improveĀ the customer experience in your venue or unlocking the full leadership potential of your management team?Ā Then you are in the right place.
For 3 decades I have had the privilege of training and coaching individuals and teams on the frontline and management in the Hospitality Industry, particularly the Registered Club Industry.Ā Creating memorable guest experiences by igniting the potential in their multi-generational teams through my courses is my passion.
Middle Management Movement
Middle Management Movement is a comprehensive leadership development program designed specifically for professionals in the hospitality industry who are current leaders or aspire to move into middle management positions. This program aims to equip participants with the essential skills, knowledge, and mindset required to excel as effective leaders in the dynamic and demanding hospitality sector.Ā This program is delivered in person at your venue.
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Hospitality Frontline TrainingĀ
The Customer Excellence and Engagement Programs for frontline Hospitality team members aim to enhance their skills, knowledge, and attitude towards providing exceptional customer service and creating memorable guest experiences. Covering Customer Service Excellence, Gaming Excellence, Foyer/Concierge Excellence, Dining Experience and Presentation skills, our suite of values-based programs will equip your frontline team to deliver an exceptional guest experience every time.Ā
Free Download
Generations Unite
With Baby Boomers, Generation X, Generation Y, and Generation Z all working together, it is essential for hospitality leaders to understand the unique characteristics and preferences of each generation to get the best from them. This eBook outlines 5Ā strategies for effectively leading a multigenerational team and creating a positive and inclusive work environment.
