BUILDING BRIDGES BETWEEN GENERATIONS IN THE WORKPLACE
The Art of Talking Turkey
Just as a turkey uses a distinctive "beep" to communicate effectively within a flock, communication within your multigenerational team needs to be clear, straightforward, and meaningful to create unforgettable guest experiences. This keynote presentation offers practical insights and real-life examples for transforming the way you connect, engage, and lead a multigenerational team to effectively meet the unique expectations of employees from each generation.
Michelle brings three decades of business experience and market research to the stage, and delivers tailored and thought-provoking presentations that inspire change and growth in today's diverse workplace.
Key topics include:
- Building Bridges Between Generations in the Workplace
- Future-Proofing Your Business Through Diverse Customer Connections
- Empowering Women in Business
Firmly committed to building positive organisational culture and driving service excellence in the hospitality and gaming industries, Michelle has crafted and delivered a range of intuitive, customised training programs that make a real impact.
Key programs include:
- Middle Management Movement - for current and aspiring leaders.
- Customer Service Excellence & Engagement - for frontline teams.
Hospitality is a highly competitive industry where ignorance is something you cannot afford. Your guests have higher expectations than ever before, so it's critical to know how your guests see and engage in your venue.
Our comprehensive Business Insight Reports help identify operational strengths and uncover growth opportunities unique to your business to help you make informed, data-driven decisions that will position your venue for long-term success.
Extended DISC
As an accredited Trainer and Assessor in DISC over the past 15 years I have enjoyed imparting the learnings from the Behavioural Profiling Assessments with individuals and teams. Whether it is looking at Leadership, Sales, 360' Feedback or choosing the right Candidate, this is a very important tool that assists organisations in building teams, leadership and a positive organisational culture.
Welcome to my podcast established in 2019, where I focus on the hospitality industry while also bringing you inspiring stories, expert insights, and valuable advice from leaders across various fields. Whether you're dedicated to creating unforgettable guest experiences, igniting your team's potential, or simply learning from a diverse range of professionals, this podcast is for you.
Join me as we celebrate the incredible people and opportunities within the hospitality industry. Our interviews feature industry leaders and subject matter experts who share their experiences, insights, industry trends, and practical advice.
Tune in to gain knowledge and inspiration, no matter your role in hospitality.
Business Services Finalist 2024
We are delighted to announce that OOPS was recently nominated as a finalist in the Australian Women's Small Business Champion Awards for 2024 in the Business Services category!
These prestigious awards were launched to acknowledge the women who are contributing, influencing, and leading their sectors and industries. A record number of more than 800 female small business professionals entered in 2024 to be in the running for a coveted ‘Champions’ trophy across more than 60 industry categories.
I was also very privileged to be recognised as a finalist for the Australian Small Business Champion Influential Woman 2024, which is awarded for an individual's ability to show initiative and willingness to undertake business development and the courage to always persevere.
See below for photos of the Awards Night.
Proud Corporate Partner
AS SEEN & HEARD
Highly Recommended
Consultancy, Training & Employment Services
With an incredible score of 97.41%, we are so honoured to announce that we have been recognised with a 'Highly Recommended' in the category of Consultancy, Training & Employment Services in the CSIA Australian Service Excellence Awards.
If you're looking for a training and market research company that is committed to customer service excellence, let's have a chat.
